Legal
The terms that govern use of the RoomRunner website and services.
Last updated: June 23, 2026
These Terms of Service ("Terms") govern your access to and use of the website located at roomrunner.com and its subdomains (the "Websites") and the products, applications, and services offered by RoomRunner, LLC ("RoomRunner," "we," "us," or "our"), including our proprietary automated room service delivery system (the "RoomRunner System"), the web platform accessed via the QR code made available to hotel guests (the "Platform"), and the operator dashboard (all of the foregoing, collectively, the "Services"). The RoomRunner System operates at participating hotels that have a relationship with RoomRunner ("Hotels"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you use the Services on behalf of a Hotel, business, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.
RoomRunner provides an automated in-room delivery platform for hospitality properties. The RoomRunner System includes a back-of-house Micro Distribution System (MDS), autonomous delivery robots, the guest-facing Platform, and an operator dashboard that provides visibility into orders, inventory, and performance.
Images, renderings, figures, capacities, revenue illustrations, and similar materials shown on the Websites are provided for general informational purposes and are illustrative only. They do not constitute a guarantee of performance, earnings, availability, or specific outcomes, and they do not form part of any binding agreement unless expressly incorporated into a signed contract.
Deployment of the RoomRunner System at a Hotel is governed by a separate written agreement between RoomRunner and the Hotel operator (an "Operator Agreement"). Nothing on the Websites constitutes an offer, commitment, pricing quote, or binding term. Any inquiry submitted through the Websites is an expression of interest only. In the event of any conflict between these Terms and a signed Operator Agreement, the Operator Agreement controls with respect to that Hotel.
Where the Services are available to Hotel guests, guests may place orders for products through the Platform. Prices, product availability, and applicable taxes and fees are shown at the time of ordering and may change. Availability depends on stock, Hotel configuration, operating hours, and system status.
Payments are processed through third-party payment processors (including Stripe) or, where supported, billed to the guest's room through the Hotel's systems. RoomRunner does not store complete payment card numbers. By submitting an order, you authorize the applicable charge, including products, taxes, and any disclosed fees. Refunds, cancellations, and order issues are handled in accordance with the policies presented at checkout and the applicable Hotel's practices.
Certain products may be subject to age, legal, or Hotel restrictions. Where age-restricted or otherwise regulated items are offered, you represent that you meet all legal requirements to purchase them, and delivery may require verification.
You must be capable of forming a binding contract to use the Services, and you must meet any age requirement applicable to the products you order. If the Services provide account or login functionality, you are responsible for the accuracy of your information and for activity that occurs under your access credentials. Notify us promptly of any unauthorized use.
You agree not to:
The Services, including all software, hardware designs, text, graphics, logos, the RoomRunner name and marks, and the underlying technology — which is the subject of one or more pending patent applications — are owned by RoomRunner, LLC or its licensors and are protected by intellectual property and other laws. Except for the limited right to use the Services as intended, no rights or licenses are granted to you. You may not use the RoomRunner name, marks, or branding without our prior written permission.
The Services rely on and may link to third-party services, including payment processors and other providers. Your use of those services may be subject to their own terms and policies. RoomRunner is not responsible for the content, products, or practices of third parties.
Your use of the Services is also governed by the RoomRunner Privacy Policy, which describes how we collect, use, and handle information. By using the Services, you acknowledge the practices described there.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, RoomRunner disclaims all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that delivery times, availability, or estimates will always be met.
To the fullest extent permitted by law, RoomRunner and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Services. To the extent liability cannot be excluded, our total liability for any claim relating to the Services will not exceed the amount you paid, if any, for the order or transaction giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify and hold harmless RoomRunner and its officers, members, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or third-party right.
We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms from time to time. When we do, we will revise the "Last updated" date above, and material changes will be effective when posted. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. Subject to the arbitration provision below, the exclusive venue for any dispute arising out of or relating to these Terms or the Services will be the state and federal courts located in Las Vegas, Nevada, and you consent to the personal jurisdiction of those courts.
Informal resolution. Before filing a claim, you agree to first contact us at contact@roomrunner.com and attempt to resolve the dispute informally. Most concerns can be resolved this way.
Binding arbitration. Except for disputes that qualify for small claims court and claims seeking injunctive relief for intellectual property infringement, any dispute that cannot be resolved informally will be resolved by final and binding arbitration administered in Las Vegas, Nevada under the rules of a recognized arbitration provider, rather than in court. The arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver. To the fullest extent permitted by law, you and RoomRunner agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
Your right to opt out. You may opt out of this arbitration and class action waiver provision by sending written notice to contact@roomrunner.com within 30 days of first accepting these Terms. If you opt out, the governing law and Las Vegas, Nevada venue provisions above still apply.
Questions about these Terms can be sent to contact@roomrunner.com.