Legal
How RoomRunner handles information across our site and services.
Effective Date: June 23, 2026
Please read this "Privacy Policy" carefully. This Privacy Policy describes the data collection, use, protection, and privacy practices of RoomRunner, LLC (hereinafter, "RoomRunner", "we", "our" or "us") in connection with our products, services, and business. If you have any questions regarding this Privacy Policy, please email us at contact@roomrunner.com.
By visiting, accessing, or using any of our Services (as defined in Section 1 below – Scope of Privacy Policy) you acknowledge and agree that you have received and reviewed this Privacy Policy. We may update this Privacy Policy as described in Section 2 below - Changes to this Privacy Policy.
If you're a resident of California or Nevada, you should read the applicable sections below for specific rights applicable to residents of California and Nevada.
RoomRunner owns and operates its proprietary automated room service delivery system (the "RoomRunner System"). The RoomRunner System operates at participating hotels that have a relationship with RoomRunner (hereinafter, "Hotels") and is made available to guests staying at the applicable Hotel.
This Privacy Policy applies to personal data that we may collect or process in connection with our business related to the following RoomRunner websites, products and services (all of the following, collectively, "Services"):
The term "personal data" or "personal information" means any information about an individual from which that person may be identified. For example, it may include a person's name, telephone number, email address, IP Address, or other unique identifiers. It does not include data from which the identity of an individual has been definitively removed along with any identifiers connected to such individual (also known as anonymous or anonymized data).
RoomRunner reserves the right to update or modify this Privacy Policy at any time. Except for material changes as described below in this Section, all updates and modifications to this Privacy Policy will be effective from the day they are posted online at roomrunner.com. If we make any material changes to this Privacy Policy, we will provide you with reasonable notice prior to such change taking effect by sending a notification to the email address we have on file for you and may also post a prominent notice of any such changes on our Website(s). Material changes to this Privacy Policy will become effective on the date set forth in the notice, and all other changes will become effective from the day they are posted on our Website(s). It is your responsibility to regularly visit and review this Privacy Policy.
If you do not agree to any updates or modifications to the Privacy Policy, cease all use of our Services. Continued use of our Services by you after the applicable effective date of the revised Privacy Policy signifies to us that you acknowledge and agree to be bound by the revised Privacy Policy.
The personal data that you provide in connection with the use of our Services depends on how and why you use our Services. For example, the information that we may process about you if you browse our Websites is more limited than the information we may process if you are a user of the Platform or other Services. Note that you may choose not to provide personal data directly to us or to not use our Services. However, some personal data is necessary so that we can provide you with our Services that you have requested or want to use. Failure to provide this information may prevent us from providing you with access to all or some of our Services. You are responsible for providing up to date and accurate information. We may also ask you to update your information from time to time to keep it accurate.
If you provide personal data to us about someone else, you must ensure that you are entitled to disclose that information to us and, without us having to take any further steps required by data protection laws, that we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should ensure the individual concerned is aware of the terms detailed in this Privacy Policy and that they have not objected or do not object to you sharing their information with us. You may not provide personal data about a person that is under the age of 18.
When you visit, use, or interact with our Services, we may collect or receive information and data about your visit, use, or interactions with our Services (collectively, "Usage Data"), including:
Usage Data may be collected using automated means, such as cookies and similar technologies, as described in the Cookies & Similar Technologies Section of this Privacy Policy.
In some instances, we receive and process personal data about you from the following third parties and/or sources:
With the personal information and other data (including Usage Data) collected by us, we may aggregate or de-identify such data and information so that it can no longer be used to identify you. We use this information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research, and for other similar purposes. In addition, from time to time, we may share or publish aggregated information like general user statistics with third parties. We collect this information through our Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form, and we will not attempt to re-identify the information, unless required by law.
We and/or third parties authorized by us may utilize automated technologies deployed through our Services that are designed to collect certain Usage Data. Such technologies may include the use of cookies (which are small data files that are placed on your computer or mobile device that are set by us or by third parties when you visit a website or other online service) and a range of technologies similar in function to the traditional cookies described above, such as pixel tags, also called web beacons or single-pixel tags/gifs, SDKs, local or web storage, and embedded scripts (all such technologies described above, collectively, "Cookies"). RoomRunner uses Cookies for purposes such as to provide content or features on our Services, to help us remember you and your preferences, conduct research and analytics, and improve your user experience by making our Services more efficient and relevant to you. You can find more information about Cookies at: www.allaboutcookies.org.
Your Choices: Where required by applicable law, we will obtain your consent prior to setting Cookies (except for strictly necessary Cookies). For more information on how you can manage your Cookie preferences, please see the Your Privacy Choices of this Privacy Policy.
RoomRunner does not directly collect or store your payment information. If you make payments to us via credit card, the credit card payment information accessible by us only includes partial payment or credit card information, and limited transaction information via our payment processors' portals. We use third-party, PCI-compliant payment processors to collect and process payments on our behalf. Your full credit card information is processed by our payment processors, and our payment processors may provide us with limited information to confirm the transaction. Information collected by these third-party payment processors is governed by the applicable third-party payment processor's privacy policy. You should review the applicable privacy policy of our current payment processor(s) listed below prior to submitting payment information.
RoomRunner does not target our Services to persons under the age of 18, nor does RoomRunner knowingly collect personal data of persons under the age of 18. Therefore, we ask you not to provide us with personal data of persons under the age of 18. If we learn that personal data of persons under the age of 18 has been collected on or through our Services, then we may terminate access to our Services and/or make the information inaccessible.
RoomRunner does not require you to provide any sensitive data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetics, or biometric data to use our Services.
Depending on how you use or interact with our Services, RoomRunner processes personal data for the following purposes:
As otherwise necessary or appropriate with your Consent. We may use your personal data for other purposes at your direction or with your consent.
Aside from disclosing your information to those of our employees, contractors, and agents who are authorized to process the information in order to provide our Services and who are committed to confidentiality, we disclose your personal data only to the third parties as described below.
We share personal data with our Service Providers that help us in the operation, provision, administration, and management of our Services, and to otherwise operate our business, including:
If you place an order through the Platform, we share personal data with our Business Partners in order to process your payment and facilitate the delivery of your orders, and to provide any related support or assistance in connection with your orders as requested by you. Note that Business Partners are not our service providers, and, except as otherwise stated, we do not control their use of your information. The applicable Business Partner may use personal information differently and share it with third parties. Please review the privacy notices for the applicable Business Partner with whom you place an order. With respect to Payment Processors, please see the Payment Processors Section of this Privacy Policy for more information.
We may also share data with third parties to whom we choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
Personal data that we collect about you may be shared with the employees, contractors, and agents of RoomRunner and our affiliated and subsidiary entities ("Affiliates") who are involved in providing or improving our Services that we offer to you. We obligate the employees, contractors, and agents of RoomRunner and our Affiliates to ensure the security and confidentiality of your personal data and to act on that personal data only in a manner consistent with this Privacy Policy.
Regulatory and Government Bodies – Compliance with Law. We may disclose your information to regulatory agencies and official government bodies, as required to comply with or satisfy any laws, rules, or regulations applicable to RoomRunner.
Required Disclosures – Responding to Legal Orders. If we are required to disclose personal data by law, such as pursuant to a subpoena, warrant, or other judicial or administrative order, our policy is to respond to requests that are properly issued by law enforcement within the United States. Under such circumstances, unless prohibited by applicable law, we will attempt to provide you with prior notice that a request for your personal data has been made in order to give you an opportunity to object to the disclosure. We will attempt to provide this notice by email, if you have given us an email address. However, government requests may include a court-granted non-disclosure order, which prohibits us from giving notice to the affected individual. In cases where we receive a non-disclosure order, we will notify you when it has expired or once we are authorized to do so.
Exigent Circumstances & Enforcement/Protection of Our Rights. Your information, including the contents of all of your online communications in our Services and between you and RoomRunner may be accessed and monitored as needed to provide our Service and may be disclosed to law enforcement, regulatory agencies, official government bodies, and other third parties, as we, in our sole discretion, believe necessary or appropriate:
There may be situations where you are asked to consent to share personal data with third parties for additional reasons not included in this Privacy Policy. In such event, we will only share such personal data if we have received your prior consent and only for the purposes listed in the request to share such information.
Except where otherwise required by applicable law, your consent for the use and/or disclosure of your personal data in specific situations will continue in full force and effect until you revoke that consent, which you may do by contacting us via email at contact@roomrunner.com. For the avoidance of doubt, the revocation of consent shall only apply to the use of the information after our receipt and processing of such request (which we shall process promptly and in accordance with applicable law), and not to any use or disclosure prior to such revocation in compliance with your consent.
Email Marketing Communications. If you have not otherwise opted out (or with your consent where required by applicable law), or if you have opted in to receive direct marketing emails from us, we may use your personal data to send you marketing information about the RoomRunner business, our Services, new product releases, new feature releases of our Services, and/or other products and services, that we think may interest you. If you no longer wish to receive marketing communications, you have the right to opt-out at any time as further explained in Your Privacy Choices below.
Service-Related Text Messages. In addition, if you place an order through the Platform, we may send you SMS/MMS/OTT text messages ("Text Messages") relating to your order.
If you have created an account through the Services, you may review, correct, or update your information (including your name, telephone number, delivery address, payment information and Dietary Information) at any time by logging in to your account and visiting the "Account Settings" page. Please note that changes to your settings may require some time to take effect. If you do not have or no longer have access to your account with RoomRunner, please email us at contact@roomrunner.com to submit your requests.
You may opt-out of marketing communications as described below. We will use commercially reasonable efforts to process such requests to opt-out of marketing communications in a timely manner and as required by law.
Email Marketing Communications. You may manage the receipt of marketing and non-transactional communications sent by email by clicking on the "unsubscribe" link located on the bottom of any of our marketing e-mails.
Service Related Communications. Note that, except as required by law with respect to service-related Text Messages, you cannot opt out of receiving transactional e-mails, Text Messages, or other forms of communications related to your use of the Services, including, your orders, transactions, and requests for support. Such communications, including, service-related Text Messages, are not marketing communications.
You can learn how to manage Cookies and opt-out of Cookies being placed on your device by visiting http://www.allaboutcookies.org/manage-cookies/index.html.
Personal data is processed for the period necessary to fulfill the purposes for which it is collected, to comply with legal and regulatory obligations and for the duration of any period necessary to establish, exercise or defend any legal rights.
Typically, we retain personal data about you for as long as necessary to provide you with our Services. In some cases, we retain personal data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We retain user device and IP address data for as long as we need to ensure that our systems are working appropriately, effectively, and efficiently.
In order to determine the most appropriate retention periods for your personal data, we consider the amount, nature and sensitivity of your information, the reasons for which we collect and process your personal data, and applicable legal requirements.
In some instances, we may choose to anonymize personal data instead of deleting it. When we choose to anonymize, we make sure that there is no way that the personal data can be linked back to any specific individual.
We have put in place reasonable and appropriate security measures designed to prevent your personal data from being accidentally lost, altered, disclosed, used, or accessed in an unauthorized way. For example, we may use encryption, firewalls, and password protection. In addition, we limit access to personal data to those employees, agents, contractors, and the third parties who have a business need-to-know. We also have procedures in place to deal with any suspected data security breach.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and while we take reasonable steps to provide secure services, by using our Services, you understand and assume the risks associated with your activities on the internet.
Additionally, we cannot control the actions of other users with whom you may choose to share your information. Further, even after information posted on our Services is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on our Services. To the fullest extent permitted under applicable law, we cannot and do not guarantee that information you post on or transmit to our Services will not be viewed by unauthorized persons.
On or through our Services we may provide third-party "share" buttons which enable you to share certain content via social media sites (e.g., Facebook, X (formerly, Twitter), Instagram, YouTube, and LinkedIn). These "share" buttons may function as web beacons when you interact with the button. Please note that when you "share" using the buttons, you may send to the third party provider of the "share" button the information that you are viewing. If you are not logged into your account with the third party provider, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with our Services to your account with the applicable third party provider. Please refer to each third party's privacy policies to learn more about its data practices.
On or through our Services we may provide or make available, for informational purposes only, links to other websites or resources with which we do not have a contractual relationship and over which we do not have control ("External Websites"). Such links do not constitute an endorsement by RoomRunner of those External Websites and are provided to you only as a convenience. By clicking on links to External Websites, the operators of the External Websites may collect your personal data. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies.
California "Shine the Light" Disclosure: The California "Shine the Light" law gives residents of California the right under certain circumstances to opt-out of the sharing of certain categories of personal information with third parties for their direct marketing purposes. We do not currently share personal information with third parties for their own direct marketing purposes.
California Department of Consumer Affairs: Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice: If you have a question or complaint regarding our Website, please send an email to contact@roomrunner.com. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.
Under Nevada law, Nevada "consumers" (individuals who are seeking or acquiring goods/services for personal, family, or household purposes) may opt out of the sale of covered personal information. RoomRunner does not currently sell covered information of Nevada consumers as defined under applicable Nevada law.
You may submit an opt-out request by sending your request to contact@roomrunner.com, along with your full name, complete mailing address (including street address, city, state, and zip code), email address (so that we can contact you, if needed, in connection with the request) and confirmation that you are a Nevada resident.
The personal data that we process is stored, hosted, and processed on servers located in the United States. Additionally, RoomRunner may transfer the personal information that we process to our other offices and to the third parties described above. These recipients may be situated outside of your country or regional area of residence and may process personal information outside of your country or regional area. Information provided to us or collected by us will be transferred to and processed in the United States by us or our Affiliates and our respective agents and contractors. The data protection laws of the United States or other countries may not be as comprehensive or equivalent to those in your country of residence.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us via email at contact@roomrunner.com; Subject Line: Privacy Request.