RoomRunner replaces outdated room service and mini bar systems with a fully automated, 24/7 delivery model — at no cost to the hotel operator.
How It Works
The Micro Distribution System lives back-of-house. Guests tap their phone. The robot does the rest — 24 hours a day, 7 days a week.
Explore RoomRunner
Enter your room count and occupancy. Your revenue share is automatically assigned.
Open the calculator →From browsing the menu to placing an order to watching the robot arrive at the door.
See the experience →Live orders, inventory visibility, sales reports, and staff accounts in one place.
See the dashboard →Deep roots in hospitality, gaming, and technology. Built by operators.
Meet the team →Getting Started
Our team handles everything from first conversation to go-live.
We learn about your property — layout, guest profile, high-traffic areas, and your existing room service or mini bar setup. No commitment, just conversation.
We put together a deployment proposal and a suggested menu designed around your guests — from snacks and beverages to prepared and hot food, plus sundries and everyday retail items, scaled anywhere from grab-and-go convenience to a high-end boutique grocery selection. You review everything before we move forward.
Once approved, our team visits to confirm MDS placement, robot navigation routes, and back-of-house requirements.
We install and commission the MDS and robot fleet. Menu, inventory, payment integration (room billing or Stripe), and staff accounts are configured before go-live.
Guests start ordering. You start earning. Our team monitors the system and provides ongoing support.
FAQ
Everything you need to know about how RoomRunner works.
No capital outlay. RoomRunner covers the hardware, software, inventory, and installation, and hotels earn a revenue share on every guest order. The hotel provides the space — roughly 500–700 sq ft of back of house area with standard utility (MEP) hookups. Hotels can also opt to co-fund select integrations for a higher revenue share, arranged case by case.
Hotels receive between 10% and 25% of total guest order revenue, scaled to property size (300–2,000 rooms). Payouts are calculated monthly and deposited directly.
No. RoomRunner is fully automated — the MDS picks and packs, the robot delivers. Your existing team doesn't manage any part of the process.
Our current system is built for properties with 300 or more rooms. A lighter-weight version for smaller properties is coming soon.
The zero-cost, RoomRunner-managed setup is our standard model — but it's a starting point, not a fixed package. Inventory ownership, integrations, and revenue share can all be tailored to your property; some hotels choose to manage their own inventory, for example. We're open to it — it just takes a conversation to shape the arrangement around what you need.
Tell us about your property and we'll get back to you within one business day. No commitment, no cost.